Customer Information & Service Terms

  • The Fibre pricing, Service Speeds and Service Term are specified as quoted and pricing may be adjusted in line with any changes implement by the Fibre Network Operator, applicable during or after any quoted Service Term
  • I agree to the service contract term and payment terms as stipulated in my quote; and understand that should I decide to end the service earlier, early cancellation fees to the full amount of the remainder of the contracted term may apply
  • My order will only be placed with the Fibre Network Operator upon receipt of my Initiation Fee payment
  • This Online Order I am submitting is only valid for 7 calendar days from date of submission (or as per any specific quoted terms). Should I not complete the Initiation Fee payment to complete my Order in time, this order may expire and I will then need to submit a new Online Order which may also be subject to a new quote
  • Should I require the Fibre Network Operator to install their fibre hardware to receive internet service from Krypton Web, Krypton Web will set up the Installation with the Fibre Network Operator and myself. I will then discuss the installation (cable route, server cabinet location, etc) with the installer as assigned by the Fibre Network Operator for my installation
  • On-site IT support is not included in the monthly Service Fee and a callout for IT Support may be billable. (Krypton Web will however endeavour to assist with telephonic IT support as best they can)
  • The first service fee invoice will be generated after the Fibre Network Operator has installed/activated the fibre line and in my first month of service with Krypton Web, payment for the Internet Service will be due within 3 days after receipt of invoice; and thereafter by the 2nd of the month for that month’s internet service. ie. by the 2nd of April for the month of April's Internet Service
  • If I have not paid my Service Fees within twenty calendar days of its due date, nor made any mutually agreed Payment Arrangement with Krypton Web in writing to settle any outstanding amounts, I automatically accept any notice communicated by Krypton Web in terms of the cancellation of my Service
Clear Signature
The above signature confrims my acceptance of the Fibre Terms & Conditions Agreement Ver 8, as well as my choices on this Online Order Form; and by doing so also accept any subsequent revisions that may be updated thereafter (via www.kryptonweb.co.za) as the current and applicable Terms and Conditions