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Fibre Internet and WiFi Coverage
What is Fibre internet?
Fibre internet uses fibre optic cables to transmit information (as opposed to copper wire used for ADSL). Fibre optic cables transmit information extremely fast and at an extremely high quality, which is why fibre connections to your home can now be as fast as 1000Mbps – compared to a maximum of 40Mbps with ADSL.
The difference between 2.4GHz and 5GHz WiFi Routers
Our routers provide both 2.4GHz as well as 5GHz WiFi. They provide different characteristics due to their different transmission frequencies as follows:
2.4GHz WiFi
The 2.4Ghz WiFi frequency provides a better/further coverage range, as compared to the 5Ghz WiFi frequency, as it can better penetrate most obstructions such as walls and furniture. The further you are from the router and the more obstructions there are between your device and the router the lower your obtainable speeds will be. In general the highest attainable WiFi speed over the 2.4Ghz WiFi frequency is about 90Mbps.
5GHz WiFi (not to be confused by 5G on LTE)
The 5Ghz WiFi frequency is available on most routers and is compatible with most/newer wireless devices. This frequency provides much higher attainable speeds (up to 1000Mbps) compared to that of the 2.4GHz frequency but at a reduced coverage range as as compared to the 2.4Ghz WiFi frequency, as it cannot penetrate obstructions as well. This is best for bandwidth hungry applications like streaming or downloading, for devices closer to the router.
Another factor to consider regarding the attainable speed over 5Ghz WiFi is your devices capabilities. For example an older/Celeron laptop will never reach 1000Mbps speed over the 5Ghz WiFi, due to its own internal hardware constraints.
Optimal Gaming and Streaming
An important thing to note is that a wired LAN/cable connection is always the most recommended connection type if possible. This provides much lower latency than wireless, better speeds and it’s more stable as it does not experience electrical interference like WiFi connections do. We always recommend a cabled connection to your TV, Smart Box and/or gaming consoles for the best internet experience.
Wireless Internet
What is a WISP (Wireless Internet Service Provider)?
A WISP is an Internet Service provider that uses a Wireless connection as “last mile” to your premises instead of copper (ADSL) or Fibre.
What does Last Mile mean?
Last mile means the physical connection from Wireless antenna at the Wireless Tower Highsite to the customer premises, ie. from our towers to your home.
How is our Wireless connection different to Fibre?
With a Fibre connection a physical fibre cable is laid down in your area, then connected to your home. With our Wireless connection, you do not need any fibre to your home or even your area – we take care of that part for you. You only need a satellite receiver mounted at your home with a Line of Sight to any of our antenna.
What is meant by Line of Sight?
Basically this means that if you can see any of our antennae from your premises, you have Line of Sight to our antenna. Unfortunately sometimes things may be in the way – like another building or trees. If you do not have Line of Sight to our antennae then our Wireless internet may not work for you.
Is a Wireless connection faster than Fibre?
Typically our Wireless service installations for residential customers can run up to 30Mbps
How long does it take to get a Wireless connection set up?
Aside from the initial Site Inspection (30 minutes), the installation and setup process typically takes about 2-3 hours, after which you’ll immediately have access to internet service!
What does a Site Inspection entail?
Before we can sign you up, we need to know if you have Line of Sight to any of our antenna. We will come out to you to confirm that we can see our antenna from your premises. We usually need to be on your roof for us to get a good view. This process only takes about half an hour.
What Internet connection speed do I need?
Below is a typical usage table for different line speeds
General
What is Bandwidth?
Bandwidth is the amount data that can be sent over a specific connection in a given amount of time. A 10Mbps connection can transmit 10 Megabits (not to be confused with Bytes) per second. Typically an HD stream of Netflix uses 5Mbps.
So if two people are streaming Netflix, your allotment of 10Mbps will be fully utilised.
What is Uncapped Internet?
Uncapped means that no matter how much you download or stream, you will never run out of bandwidth/connectivity
What is Throttling?
Some service providers claim they are giving you an Uncapped experience, only to slow down your connection speed once you have used more bandwidth than what they deem to be accepted as “fair” (also known a as Fair Usage POlicy – FUP).At Krypton Web, WE DO NOT THROTTLE. You will always have access to your full connection speed no matter how much bandwidth you use.
Can I cancel at any time?
We’d hate to see you go, but yes, you can cancel at any time. Upon cancellation, you will still be connected to our service until your confirmed cancellation date, after which your connection and service will be terminated. Remember you need to give us a full calendar month notice if you would like to cancel.