Fibre Online Order Form

Name *

First

Last

ID Number *

Please upload a copy of your ID (PDF and JPG ONLY) *

Click or drag a file to this area to upload.

Installation Address *

Address Line 1

City

State / Province / Region

Contact Number *

This is the registered and only number with which Krypton Web will interact with you via WhatsApp, telephone call or SMS regarding password resets, account information, etc.

Email Address *

This is the registered and only email address with which Krypton Web will interact with you regarding password resets, account information, speed/service changes etc.

Customer Type: *

Business Name *

VAT Number *

Fibre Network Operator (FNO) *

Kindly note we do not provide service over the Vuma Reach Fibre Network

Thinkspeed Precinct *

Type of Installation - In cases where the FNO Hardware may have been pre-installed (apartments, MDU's, security estates, cluster homes, etc) but not activated yet, the Installation will be regarded as a New Installation by the FNO *

Please upload a Picture of your Existing FNO hardware *

Click or drag a file to this area to upload.

Kindly include any descriptive/numbered labels that may be on the ONT installed

Octotel FTTH Service Speed and monthly Service Fee *

25/25Mbps Octotel FTTH Uncapped Fibre - R 549.00
50/50Mbps Octotel FTTH Uncapped Fibre - R 749.00
100/100Mbps Octotel FTTH Uncapped Fibre - R 899.00
200/200Mbps Octotel FTTH Uncapped Fibre - R 1,049.00
400/200Mbps Octotel FTTH Uncapped Fibre - R 1,199.00
1000/200Mbps Octotel FTTH Uncapped Fibre - R 1,399.00

All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs

Octotel FTTH Service Speed and monthly Service Fee - Leap Year Promo (Valid for New Installations only) *

25/25Mbps Octotel FTTH Uncapped Fibre at R529 per month (SAVE R20 PER MONTH) until 29th February 2024, thereafter - R 549.00
50/50Mbps Octotel FTTH Uncapped Fibre at R719 per month (SAVE R30 PER MONTH) until 29th February 2024, thereafter - R 749.00
100/100Mbps Octotel FTTH Uncapped Fibre at R849 per month (SAVE R50 PER MONTH) until 29th February 2024, thereafter - R 899.00
200/200Mbps Octotel FTTH Uncapped Fibre at R999 per month (SAVE R50 PER MONTH) until 29th February 2024, thereafter - R 1,049.00
400/200Mbps Octotel FTTH Uncapped Fibre at R1099 per month (SAVE R100 PER MONTH) until 29th February 2024, thereafter - R 1,199.00
1000/200Mbps Octotel FTTH Uncapped Fibre at R1299 per month (SAVE R100 PER MONTH) until 29th February 2024, thereafter - R 1,399.00

All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs

Frogfoot FTTH Service Speed and monthly Service Fee *

40/10Mbps Frogfoot FTTH Uncapped Fibre - R 649.00
40/40Mbps Frogfoot FTTH Uncapped Fibre - R 739.00
80/20Mbps Frogfoot FTTH Uncapped Fibre - R 759.00
80/80Mbps Frogfoot FTTH Uncapped Fibre - R 849.00
150/30Mbps Frogfoot FTTH Uncapped Fibre - R 899.00
150/150Mbps Frogfoot FTTH Uncapped Fibre - R 999.00
250/50Mbps Frogfoot FTTH Uncapped Fibre - R 1,029.00
250/250Mbps Frogfoot FTTH Uncapped Fibre - R 1,099.00
500/100Mbps Frogfoot FTTH Uncapped Fibre - R 1,199.00
500/500Mbps Frogfoot FTTH Uncapped Fibre - R 1,299.00
1000/200Mbps Frogfoot FTTH Uncapped Fibre - R 1,499.00
1000/1000Mbps Frogfoot FTTH Uncapped Fibre - R 1,549.00

All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs

Openserve FTTH Service Speed and monthly Service Fee *

50/25Mbps Openserve FTTH Uncapped Fibre - R 579.00
50/50Mbps Openserve FTTH Uncapped Fibre - R 649.00
100/50Mbps Openserve FTTH Uncapped Fibre - R 749.00
100/100Mbps Openserve FTTH Uncapped Fibre - R 839.00
200/100Mbps Openserve FTTH Uncapped Fibre - R 969.00
200/200Mbps Openserve FTTH Uncapped Fibre - R 1,039.00
300/150Mbps Openserve FTTH Uncapped Fibre - R 1,149.00
500/250Mbps Openserve FTTH Uncapped Fibre - R 1,349.00

All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs

Vuma FTTH Service Speed and monthly Service Fee *

25/25Mbps Vuma FTTH Uncapped Fibre | *Available in certain areas only - R 449.00
50/50Mbps Vuma FTTH Uncapped Fibre - R 699.00
100/100Mbps Vuma FTTH Uncapped Fibre - R 899.00
200/200Mbps Vuma FTTH Uncapped Fibre - R 1,049.00
500/200Mbps Vuma FTTH Uncapped Fibre - R 1,199.00
1000/250Mbps Vuma FTTH Uncapped Fibre - R 1,399.00
1000/500Mbps Vuma FTTH Uncapped Fibre - R 2,199.00

All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs

Vuma FTTH Service Speed and monthly Service Fee - Reconnection Promo *

25/25Mbps Vuma FTTH Uncapped Fibre (Reconnection Promo Pricing - SAVE R50 PER MONTH) | *Available in certain areas only - R 399.00
50/50Mbps Vuma FTTH Uncapped Fibre (Reconnection Promo Pricing - SAVE R150 PER MONTH) - R 549.00
100/100Mbps Vuma FTTH Uncapped Fibre (Reconnection Promo Pricing - SAVE R170 PER MONTH) - R 729.00
200/200Mbps Vuma FTTH Uncapped Fibre (Reconnection Promo Pricing - SAVE R220 PER MONTH) - R 829.00
500/200Mbps Vuma FTTH Uncapped Fibre (Reconnection Promo Pricing - SAVE R300 PER MONTH) - R 899.00
1000/250Mbps Vuma FTTH Uncapped Fibre (Reconnection Promo Pricing - SAVE R400 PER MONTH) - R 999.00
1000/500Mbps Vuma FTTH Uncapped Fibre (Reconnection Promo Pricing - SAVE R900 PER MONTH) - R 1,299.00

All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs

Thinkspeed FTTH Service Speed and monthly Service Fee *

10/5Mbps Thinkspeed FTTH Uncapped Fibre Only available at Century City Oasis Retirement Village - R 399.00
30/15Mbps Thinkspeed FTTH Uncapped Fibre - R 599.00
30/30Mbps Thinkspeed FTTH Uncapped Fibre - R 699.00
50/25Mbps Thinkspeed FTTH Uncapped Fibre - R 749.00
50/50Mbps Thinkspeed FTTH Uncapped Fibre - R 839.00
100/50Mbps Thinkspeed FTTH Uncapped Fibre - R 929.00
100/100Mbps Thinkspeed FTTH Uncapped Fibre - R 979.00
200/100Mbps Thinkspeed FTTH Uncapped Fibre - R 1,069.00
200/200Mbps Thinkspeed FTTH Uncapped Fibre - R 1,129.00
500/250Mbps Thinkspeed FTTH Uncapped Fibre - R 1,249.00
500/500Mbps Thinkspeed FTTH Uncapped Fibre - R 1,349.00
1000/500Mbps Thinkspeed FTTH Uncapped Fibre Only available in certain precincts - R 1,649.00

All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs

weFNO FTTH Service Speed and monthly Service Fee *

30/30Mbps weFNO FTTH Uncapped Fibre - R 699.00
70/70Mbps weFNO FTTH Uncapped Fibre - R 839.00
125/125Mbps weFNO FTTH Uncapped Fibre - R 929.00
250/250Mbps weFNO FTTH Uncapped Fibre - R 979.00
500/250Mbps weFNO FTTH Uncapped Fibre - R 1,069.00

All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs

FTTH Contract Term *

12 Calendar Months
0-months (Pure month-to-month)

Month-to-month thereafter

FTTB Contract Term *

0-months (Pure month-to-month)

FTTB Contract Term *

12-month

Month-to-month thereafter

Vuma FTTB Service Speed and monthly Service Fee *

20/20Mbps Vuma FTTB Uncapped Fibre - R 1,499.00
50/50Mbps Vuma FTTB Uncapped Fibre - R 1,999.00
100/100Mbps Vuma FTTB Uncapped Fibre - R 2,299.00
200/200Mbps Vuma FTTB Uncapped Fibre - R 2,999.00
1000/250Mbps Vuma FTTB Uncapped Fibre - R 3,799.00

All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs

Openserve FTTB Service Speed and monthly Service Fee *

50/25Mbps Openserve FTTB Uncapped Fibre - R 999.00
50/50Mbps Openserve FTTB Uncapped Fibre - R 1,199.00
100/100Mbps Openserve FTTB Uncapped Fibre - R 1,399.00
200/100Mbps Openserve FTTB Uncapped Fibre - R 1,899.00
200/200Mbps Openserve FTTB Uncapped Fibre - R 2,099.00
300/150Mbps Openserve FTTB Uncapped Fibre - R 2,599.00
500/250Mbps Openserve FTTB Uncapped Fibre - R 3,199.00

All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs

Octotel FTTB Service Speed and monthly Service Fee *

5/5Mbps Octotel FTTB Uncapped Fibre - R 699.00
10/10Mbps Octotel FTTB Uncapped Fibre - R 949.00
50/50Mbps Octotel FTTB Uncapped Fibre - R 1,399.00
100/100Mbps Octotel FTTB Uncapped Fibre - R 1,599.00
200/200Mbps Octotel FTTB Uncapped Fibre - R 1,899.00
300/300Mbps Octotel FTTB Uncapped Fibre - R 2,499.00

All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs

Static IP *

One Static IP address included

Installation & Activation Fees *

R1,500 - Once off payment: non-refundable

The Installation & Activation Fees will be confirmed with you based on the determination by the relevant FNO regarding their service being a new installation or existing/migrating activation

Installation & Activation Fees *

R800 - REFUNDED IN FULL at the end of the Contract Term

The Installation & Activation Fees will be confirmed with you based on the determination by the relevant FNO regarding their service being a new installation or existing/migrating activation

Installation & Activation Fees *

R1,100 - REFUNDED IN FULL at the end of the Contract Term

The Installation & Activation Fees will be confirmed with you based on the determination by the relevant FNO regarding their service being a new installation or existing/migrating activation

Installation & Activation Fees *

R3,500 - Once-off upfront fee

Installation & Activation Fees *

R2,800 - Once-off upfront fee

Installation & Activation Fees *

R8,000 - Once-off upfront fee

Cancellation Fee *

No Charge - One Calendar Month notice must be given

Cancellation Fee *

Balance of the Service Fees until the end of the Contract Term and One Calendar Month notice must be given

Free-to-use Router Supplied *

I require a router: Asus AC58U Gigabit Router valued at R899. Delivered at No Charge
I do not require Krypton Web's router

Existing Krypton Web Customers that are moving to a new address and keeping their current free-to-use Routers must select the router option

Free-to-use Router Supplied *

MikroTik hAP ac2 Gigabit Router valued at R1,699. Delivered at No Charge

Terms and Conditions Highlights
By completing and submitting this Online Order form, you agree to the following Terms and Conditions Highlights:

Leap Year Promo pricing specific terms: Promo pricing is valid until 29th February 2024 after which our standard pricing will apply.
Leap Year Promo pricing specific terms: Pricing is valid for new installations only
Leap Year Promo pricing specific terms: Should the service be cancelled before 29 February 2024, the monthly promo "saved" amount will be billed for the Customers account.
The above Fibre pricing is dependent on coverage and present availability to any address covered by the Octotel Coverage network in the greater Cape Town Metropole area on the Octotel Network Coverage Map and prices and Service Speeds advertised are linked to FNO price and speed changes as applicable
On receipt of your Online Order an invoice for the Installation and Activation fee will be raised and emailed to you. Only upon receipt of your Installation and Activation payment will your order be processed with the relevant FNO
Any Installation & Activation Fee changes will be confirmed with you based on the determination by the relevant FNO regarding their service being a new installation or an existing/migrating activation for your Installation Address, based on the FNO’s determination thereof
Orders received are only valid for 14 days from receipt. Unprocessed Orders, due to non-payment of the Installation and Activation Fee, will expire and a new Online Order will have to be submitted
Should you opt to receive our router, it is supplied as free-to-use and remains the property of Krypton Web. Our router is covered by a 12-month warrantee
Our router is installed within a 2 meter cable length from the FNO Hardware installed. Any other requested router installation can be arranged at an additional cost to the Customer.
For all new FNO hardware installation, the installation must be arranged in full between the FNO's installer and you the Customer.
The Service is supplied for the duration of the Contract Term, after which point the Service will continue indefinitely on a month-to-month basis until it is cancelled
For installations where the specific FNO hardware (as chosen for by the Customer on the Online Order) first needs to be installed at the Installation Address: Once Krypton Web has processed your order with the relevant FNO, the FNO or representatives of that FNO, will call and/or email you to confirm installation of their equipment at your premises and as well as confirm your choice of Internet Service Provider (Krypton Web). Once the FNO Hardware has been installed at your Installation Address it constitutes a Binding Agreement with Krypton Web. Should you require the FNO to delay installation to a date of your choice, kindly make such arrangements with the FNO representative when they call/email you to arrange the installation
Should you wish to cancel your order before the FNO hardware has been installed, kindly ensure that no confirmation/consent is given to the FNO to install the FNO Hardware at the Installation Address, as well as email us with you intent of order cancellation> Krypton Web will have to send the you written confirmation from of order cancellation
For installations where the FNO hardware (as chosen for by the Customer on the Online Order) has previously been installed at the Installation Address: Krypton Web will notify the Customer in writing by replying to the Customer's Online Order received informing the Customer of the preinstalled FNO Hardware and hence immediate and/or remote Fibre connection activation and the Customer replies to this email to confirm activation of the Fibre connection at which it constitutes a Binding Agreement with Krypton Web
In your first month with us, after installation and/or activation of your line by the FNO, an invoice for the billing for Internet Service will be sent to you within two days after activation of the Service, and will be due immediately
Payment for Internet Service is due by the 2nd of the month for that Month. ie. on the 2nd of April for the month of April's Internet Service. Invoices are emailed between the 25th and 28th of the month prior to the month being billed eg. by the 27th March for April's service. Kindly be mindful of any delays in Krypton Web receiving your payment such as any bank transfers, weekends & public holidays delays, and one day for syncing to take place from our bank account to our ISP billing system
Payment reminders are sent out on the 7th or 8th of the month, with Service suspensions due to late payment occurring from the 9th to the 13th of the month. A R100 reconnection fee will be billed to your account for services reconnected due to late payments
Only payment via EFT or Debt Order is accepted (a debit order sign-up link will be sent you on request after installation has occurred) – no cash deposits are accepted and any cash deposit fees incurred by Krypton Web due to cash deposits by the Customer, may be billed to the Customer’s account
In the event that you have not paid your Service Fees within twenty calendar days of its due date; nor made any mutual agreement with Krypton Web in writing to settle any outstanding amounts, Krypton Web may inform you of cancellation of your Service and you will forfeit the refund of any refundable portion of any Installation and Activation Fee due should this cancellation fall within the Contract Term
The Contact Number and Email Address submitted above are the registered and only number/address with which Krypton Web will interact with the Customer regarding any confidential Account information such as password changes, account information, speed/service changes etc.

Terms and Conditions Highlights
By completing and submitting this Online Order form, you agree to the following Terms and Conditions Highlights:

The above Fibre pricing is dependent on coverage and present availability to any address covered by the Frogfoot Coverage network in the greater Cape Town Metropole area on the Frogfoot Network Coverage Map and prices and Service Speeds advertised are linked to FNO price and speed changes as applicable
On receipt of your Online Order an invoice for the Installation and Activation fee will be raised and emailed to you. Only upon receipt of your Installation and Activation payment will your order be processed with the relevant FNO
Any Installation & Activation Fee changes will be confirmed with you based on the determination by the relevant FNO regarding their service being a new installation or an existing/migrating activation for your Installation Address, based on the FNO’s determination thereof
Orders received are only valid for 14 days from receipt. Unprocessed Orders, due to non-payment of the Installation and Activation Fee, will expire and a new Online Order will have to be submitted
Should you opt to receive our router, it is supplied as free-to-use and remains the property of Krypton Web. Our router is covered by a 12-month warrantee
Our router is installed within a 2 meter cable length from the FNO Hardware installed. Any other requested router installation can be arranged at an additional cost to the Customer.
For all new FNO hardware installation, the installation must be arranged in full between the FNO's installer and you the Customer.
The Service is supplied for the duration of the Contract Term, after which point the Service will continue indefinitely on a month-to-month basis until it is cancelled
For installations where the specific FNO hardware (as chosen for by the Customer on the Online Order) first needs to be installed at the Installation Address: Once Krypton Web has processed your order with the relevant FNO, the FNO or representatives of that FNO, will call and/or email you to confirm installation of their equipment at your premises and as well as confirm your choice of Internet Service Provider (Krypton Web). Once the FNO Hardware has been installed at your Installation Address it constitutes a Binding Agreement with Krypton Web. Should you require the FNO to delay installation to a date of your choice, kindly make such arrangements with the FNO representative when they call/email you to arrange the installation
Should you wish to cancel your order before the FNO hardware has been installed, kindly ensure that no confirmation/consent is given to the FNO to install the FNO Hardware at the Installation Address, as well as email us with you intent of order cancellation> Krypton Web will have to send the you written confirmation from of order cancellation
For installations where the FNO hardware (as chosen for by the Customer on the Online Order) has previously been installed at the Installation Address: Krypton Web will notify the Customer in writing by replying to the Customer's Online Order received informing the Customer of the preinstalled FNO Hardware and hence immediate and/or remote Fibre connection activation and the Customer replies to this email to confirm activation of the Fibre connection at which it constitutes a Binding Agreement with Krypton Web
In your first month with us, after installation and/or activation of your line by the FNO, an invoice for the billing for Internet Service will be sent to you within two days after activation of the Service, and will be due immediately
Payment for Internet Service is due by the 2nd of the month for that Month. ie. on the 2nd of April for the month of April's Internet Service. Invoices are emailed between the 25th and 28th of the month prior to the month being billed eg. by the 27th March for April's service. Kindly be mindful of any delays in Krypton Web receiving your payment such as any bank transfers, weekends & public holidays delays, and one day for syncing to take place from our bank account to our ISP billing system
Payment reminders are sent out on the 7th or 8th of the month, with Service suspensions due to late payment occurring from the 9th to the 13th of the month. A R100 reconnection fee will be billed to your account for services reconnected due to late payments
Only payment via EFT or Debt Order is accepted (a debit order sign-up link will be sent you on request after installation has occurred) – no cash deposits are accepted and any cash deposit fees incurred by Krypton Web due to cash deposits by the Customer, may be billed to the Customer’s account
In the event that you have not paid your Service Fees within twenty calendar days of its due date; nor made any mutual agreement with Krypton Web in writing to settle any outstanding amounts, Krypton Web may inform you of cancellation of your Service and you will forfeit the refund of any refundable portion of any Installation and Activation Fee due should this cancellation fall within the Contract Term
The Contact Number and Email Address submitted above are the registered and only number/address with which Krypton Web will interact with the Customer regarding any confidential Account information such as password changes, account information, speed/service changes etc.

Terms and Conditions Highlights
By completing and submitting this Online Order form, you agree to the following Terms and Conditions Highlights:

The above Fibre pricing is dependent on coverage and present availability to any address covered by the Openserve Coverage network in the greater Cape Town Metropole area on the Openserve Network Coverage Map and prices and Service Speeds advertised are linked to FNO price and speed changes as applicable
On receipt of your Online Order an invoice for the Installation and Activation fee will be raised and emailed to you. Only upon receipt of your Installation and Activation payment will your order be processed with the relevant FNO
Any Installation & Activation Fee changes will be confirmed with you based on the determination by the relevant FNO regarding their service being a new installation or an existing/migrating activation for your Installation Address, based on the FNO’s determination thereof
Orders received are only valid for 14 days from receipt. Unprocessed Orders, due to non-payment of the Installation and Activation Fee, will expire and a new Online Order will have to be submitted
Should you opt to receive our router, it is supplied as free-to-use and remains the property of Krypton Web. Our router is covered by a 12-month warrantee
The Service is supplied for the duration of the Contract Term, after which point the Service will continue indefinitely on a month-to-month basis until it is cancelled
For installations where the specific FNO hardware (as chosen for by the Customer on the Online Order) first needs to be installed at the Installation Address: Once Krypton Web has processed your order with the relevant FNO, the FNO or representatives of that FNO, will call and/or email you to confirm installation of their equipment at your premises and as well as confirm your choice of Internet Service Provider (Krypton Web). Once the FNO Hardware has been installed at your Installation Address it constitutes a Binding Agreement with Krypton Web. Should you require the FNO to delay installation to a date of your choice, kindly make such arrangements with the FNO representative when they call/email you to arrange the installation
Should you wish to cancel your order before the FNO hardware has been installed, kindly ensure that no confirmation/consent is given to the FNO to install the FNO Hardware at the Installation Address, as well as email us with you intent of order cancellation> Krypton Web will have to send the you written confirmation from of order cancellation
For installations where the FNO hardware (as chosen for by the Customer on the Online Order) has previously been installed at the Installation Address: Krypton Web will notify the Customer in writing by replying to the Customer's Online Order received informing the Customer of the preinstalled FNO Hardware and hence immediate and/or remote Fibre connection activation and the Customer replies to this email to confirm activation of the Fibre connection at which it constitutes a Binding Agreement with Krypton Web
In your first month with us, after installation and/or activation of your line by the FNO, an invoice for the billing for Internet Service will be sent to you within two days after activation of the Service, and will be due immediately
Payment for Internet Service is due by the 2nd of the month for that Month. ie. on the 2nd of April for the month of April's Internet Service. Invoices are emailed between the 25th and 28th of the month prior to the month being billed eg. by the 27th March for April's service. Kindly be mindful of any delays in Krypton Web receiving your payment such as any bank transfers, weekends & public holidays delays, and one day for syncing to take place from our bank account to our ISP billing system
Payment reminders are sent out on the 7th or 8th of the month, with Service suspensions due to late payment occurring from the 9th to the 13th of the month. A R100 reconnection fee will be billed to your account for services reconnected due to late payments
Only payment via EFT or Debt Order is accepted (a debit order sign-up link will be sent you on request after installation has occurred) – no cash deposits are accepted and any cash deposit fees incurred by Krypton Web due to cash deposits by the Customer, may be billed to the Customer’s account
In the event that you have not paid your Service Fees within twenty calendar days of its due date; nor made any mutual agreement with Krypton Web in writing to settle any outstanding amounts, Krypton Web may inform you of cancellation of your Service and you will forfeit the refund of any refundable portion of any Installation and Activation Fee due should this cancellation fall within the Contract Term
The Contact Number and Email Address submitted above are the registered and only number/address with which Krypton Web will interact with the Customer regarding any confidential Account information such as password changes, account information, speed/service changes etc.

Terms and Conditions Highlights
By completing and submitting this Online Order form, you agree to the following Terms and Conditions Highlights:

Reconnection Promo pricing specific terms: Pricing is valid for Reconnected Services from an "inactive" ONT only (not new installations, nor migrations from other ISPs), which are for ONTs listed as “inactive” as per VUMA’s ISP Portal and only for a predetermined address list as determined by VUMA. Should the Customer be apply as a migrating service from another ISP, the "New Installation" option must be chosen
Reconnection Promo pricing specific terms: Any speed changes will forfeit the Reconnection Promo pricing and pricing will then revert to Krypton Web’s standard pricing for the speed change requested
The above Fibre pricing is dependent on coverage and present availability to any address covered by the VUMA Coverage network in the greater Cape Town Metropole area on the Vuma Network Coverage Map and prices and Service Speeds advertised are linked to FNO price and speed changes as applicable
The 25/25Mbps Speed is only available in certain areas as designated by VUMA and will be advised accordingly upon receipt of your Online Order. Speed upgrades may result in a Installation & Activation Fee being processed and will be communicated on Speed Re-Grade request
On receipt of your Online Order an invoice for the Installation and Activation fee will be raised and emailed to you. Only upon receipt of your Installation and Activation payment will your order be processed with the relevant FNO
Any Installation & Activation Fee changes will be confirmed with you based on the determination by the relevant FNO regarding their service being a new installation or an existing/migrating activation for your Installation Address, based on the FNO’s determination thereof
Orders received are only valid for 14 days from receipt. Unprocessed Orders, due to non-payment of the Installation and Activation Fee, will expire and a new Online Order will have to be submitted
Should you opt to receive our router, it is supplied as free-to-use and remains the property of Krypton Web. Our router is covered by a 12-month warrantee
Our router is installed within a 2 meter cable length from the FNO Hardware installed. Any other requested router installation can be arranged at an additional cost to the Customer.
For all new FNO hardware installation, the installation must be arranged in full between the FNO's installer and you the Customer.
The Service is supplied for the duration of the Contract Term, after which point the Service will continue indefinitely on a month-to-month basis until it is cancelled
For installations where the specific FNO hardware (as chosen for by the Customer on the Online Order) first needs to be installed at the Installation Address: Once Krypton Web has processed your order with the relevant FNO, the FNO or representatives of that FNO, will call and/or email you to confirm installation of their equipment at your premises and as well as confirm your choice of Internet Service Provider (Krypton Web). Once the FNO Hardware has been installed at your Installation Address it constitutes a Binding Agreement with Krypton Web. Should you require the FNO to delay installation to a date of your choice, kindly make such arrangements with the FNO representative when they call/email you to arrange the installation
Should you wish to cancel your order before the FNO hardware has been installed, kindly ensure that no confirmation/consent is given to the FNO to install the FNO Hardware at the Installation Address, as well as email us with you intent of order cancellation> Krypton Web will have to send the you written confirmation from of order cancellation
For installations where the FNO hardware (as chosen for by the Customer on the Online Order) has previously been installed at the Installation Address: Krypton Web will notify the Customer in writing by replying to the Customer's Online Order received informing the Customer of the preinstalled FNO Hardware and hence immediate and/or remote Fibre connection activation and the Customer replies to this email to confirm activation of the Fibre connection at which it constitutes a Binding Agreement with Krypton Web
In your first month with us, after installation and/or activation of your line by the FNO, an invoice for the billing for Internet Service will be sent to you within two days after activation of the Service, and will be due immediately
Payment for Internet Service is due by the 2nd of the month for that Month. ie. on the 2nd of April for the month of April's Internet Service. Invoices are emailed between the 25th and 28th of the month prior to the month being billed eg. by the 27th March for April's service. Kindly be mindful of any delays in Krypton Web receiving your payment such as any bank transfers, weekends & public holidays delays, and one day for syncing to take place from our bank account to our ISP billing system
Payment reminders are sent out on the 7th or 8th of the month, with Service suspensions due to late payment occurring from the 9th to the 13th of the month. A R100 reconnection fee will be billed to your account for services reconnected due to late payments
Only payment via EFT or Debt Order is accepted (a debit order sign-up link will be sent you on request after installation has occurred) – no cash deposits are accepted and any cash deposit fees incurred by Krypton Web due to cash deposits by the Customer, may be billed to the Customer’s account
In the event that you have not paid your Service Fees within twenty calendar days of its due date; nor made any mutual agreement with Krypton Web in writing to settle any outstanding amounts, Krypton Web may inform you of cancellation of your Service and you will forfeit the refund of any refundable portion of any Installation and Activation Fee due should this cancellation fall within the Contract Term
The Contact Number and Email Address submitted above are the registered and only number/address with which Krypton Web will interact with the Customer regarding any confidential Account information such as password changes, account information, speed/service changes etc.

Terms and Conditions Highlights
By completing and submitting this Online Order form, you agree to the following Terms and Conditions Highlights:

The above Fibre pricing is dependent on coverage and present availability to any address covered by the Thinkspeed Coverage network in the greater Cape Town Metropole area on the Thinkspeed Packages Page and prices and Service Speeds advertised are linked to FNO price and speed changes as applicable
The 10/5Mbps & 1000/500Mbps Speeds are only available in certain areas as designated by Thinkspeed and will be advised accordingly upon receipt of your Online Order.
On receipt of your Online Order an invoice for the Installation and Activation fee will be raised and emailed to you. Only upon receipt of your Installation and Activation payment will your order be processed with the relevant FNO
Any Installation & Activation Fee changes will be confirmed with you based on the determination by the relevant FNO regarding their service being a new installation or an existing/migrating activation for your Installation Address, based on the FNO’s determination thereof
Orders received are only valid for 14 days from receipt. Unprocessed Orders, due to non-payment of the Installation and Activation Fee, will expire and a new Online Order will have to be submitted
Should you opt to receive our router, it is supplied as free-to-use and remains the property of Krypton Web. Our router is covered by a 12-month warrantee
Our router is installed within a 2 meter cable length from the FNO Hardware installed. Any other requested router installation can be arranged at an additional cost to the Customer.
For all new FNO hardware installation, the installation must be arranged in full between the FNO's installer and you the Customer.
The Service is supplied on a month-to-month basis until it is cancelled
In your first month with us, after installation and/or activation of your line by the FNO, an invoice for the billing for Internet Service will be sent to you within two days after activation of the Service, and will be due immediately
Payment for Internet Service is due by the 2nd of the month for that Month. ie. on the 2nd of April for the month of April's Internet Service. Invoices are emailed between the 25th and 28th of the month prior to the month being billed eg. by the 27th March for April's service. Kindly be mindful of any delays in Krypton Web receiving your payment such as any bank transfers, weekends & public holidays delays, and one day for syncing to take place from our bank account to our ISP billing system
Payment reminders are sent out on the 7th or 8th of the month, with Service suspensions due to late payment occurring from the 9th to the 13th of the month. A R100 reconnection fee will be billed to your account for services reconnected due to late payments
Only payment via EFT or Debt Order is accepted (a debit order sign-up link will be sent you on request after installation has occurred) – no cash deposits are accepted and any cash deposit fees incurred by Krypton Web due to cash deposits by the Customer, may be billed to the Customer’s account
In the event that you have not paid your Service Fees within twenty calendar days of its due date; nor made any mutual agreement with Krypton Web in writing to settle any outstanding amounts, Krypton Web may inform you of cancellation of your Service and you will forfeit the refund of any refundable portion of any Installation and Activation Fee due should this cancellation fall within the Contract Term
The Contact Number and Email Address submitted above are the registered and only number/address with which Krypton Web will interact with the Customer regarding any confidential Account information such as password changes, account information, speed/service changes etc.

Terms and Conditions Highlights
By completing and submitting this Online Order form, you agree to the following Terms and Conditions Highlights:

The above Fibre pricing is dependent on coverage and present availability to any address covered by the weFNO Coverage network in the greater Cape Town Metropole area on the weFNO coverage area page and prices and Service Speeds advertised are linked to FNO price and speed changes as applicable
On receipt of your Online Order an invoice for the Installation and Activation fee will be raised and emailed to you. Only upon receipt of your Installation and Activation payment will your order be processed with the relevant FNO
Any Installation & Activation Fee changes will be confirmed with you based on the determination by the relevant FNO regarding their service being a new installation or an existing/migrating activation for your Installation Address, based on the FNO’s determination thereof
Orders received are only valid for 14 days from receipt. Unprocessed Orders, due to non-payment of the Installation and Activation Fee, will expire and a new Online Order will have to be submitted
Should you opt to receive our router, it is supplied as free-to-use and remains the property of Krypton Web. Our router is covered by a 12-month warrantee
Our router is installed within a 2 meter cable length from the FNO Hardware installed. Any other requested router installation can be arranged at an additional cost to the Customer.
For all new FNO hardware installation, the installation must be arranged in full between the FNO's installer and you the Customer.
The Service is supplied on a month-to-month basis until it is cancelled
In your first month with us, after installation and/or activation of your line by the FNO, an invoice for the billing for Internet Service will be sent to you within two days after activation of the Service, and will be due immediately
Payment for Internet Service is due by the 2nd of the month for that Month. ie. on the 2nd of April for the month of April's Internet Service. Invoices are emailed between the 25th and 28th of the month prior to the month being billed eg. by the 27th March for April's service. Kindly be mindful of any delays in Krypton Web receiving your payment such as any bank transfers, weekends & public holidays delays, and one day for syncing to take place from our bank account to our ISP billing system
Payment reminders are sent out on the 7th or 8th of the month, with Service suspensions due to late payment occurring from the 9th to the 13th of the month. A R100 reconnection fee will be billed to your account for services reconnected due to late payments
Only payment via EFT or Debt Order is accepted (a debit order sign-up link will be sent you on request after installation has occurred) – no cash deposits are accepted and any cash deposit fees incurred by Krypton Web due to cash deposits by the Customer, may be billed to the Customer’s account
In the event that you have not paid your Service Fees within twenty calendar days of its due date; nor made any mutual agreement with Krypton Web in writing to settle any outstanding amounts, Krypton Web may inform you of cancellation of your Service and you will forfeit the refund of any refundable portion of any Installation and Activation Fee due should this cancellation fall within the Contract Term
The Contact Number and Email Address submitted above are the registered and only number/address with which Krypton Web will interact with the Customer regarding any confidential Account information such as password changes, account information, speed/service changes etc.

Terms and Conditions Highlights
By completing and submitting this Online Order form, you agree to the following Terms and Conditions Highlights:

On receipt of your Online Order an invoice for the Installation and Activation fee will be raised and emailed to you. Only upon receipt of your Installation and Activation payment will your order be processed with the relevant FNO
Any Installation & Activation Fee changes will be confirmed with you based on the determination by the relevant FNO regarding their service being a new installation or an existing/migrating activation for your Installation Address, based on the FNO’s determination thereof
Orders received are only valid for 14 days from receipt. Unprocessed Orders, due to non-payment of the Installation and Activation Fee, will expire and a new Online Order will have to be submitted
The Service is supplied for the duration of the Contract Term, after which point the Service will continue indefinitely on a month-to-month basis until it is cancelled
In your first month with us, after installation and/or activation of your line by the FNO, an invoice for the billing for Internet Service will be sent to you within two days after activation of the Service, and will be due immediately
Payment for Internet Service is due by the 2nd of the month for that Month. ie. on the 2nd of April for the month of April's Internet Service. Invoices are emailed between the 25th and 28th of the month prior to the month being billed eg. by the 27th March for April's service. Kindly be mindful of any delays in Krypton Web receiving your payment such as any bank transfers, weekends & public holidays delays, and one day for syncing to take place from our bank account to our ISP billing system
Payment reminders are sent out on the 7th or 8th of the month, with Service suspensions due to late payment occurring from the 9th to the 13th of the month. A R100 reconnection fee will be billed to your account for services reconnected due to late payments
Only payment via EFT or Debt Order is accepted (a debit order sign-up link will be sent you on request after installation has occurred) – no cash deposits are accepted and any cash deposit fees incurred by Krypton Web due to cash deposits by the Customer, may be billed to the Customer’s account
The Contact Number and Email Address submitted above are the registered and only number/address with which Krypton Web will interact with the Customer regarding any confidential Account information such as password changes, account information, speed/service changes etc.

Terms and Conditions Highlights *

I have read, understood and accepted the above Terms and Conditions Highlights

Question or Comments

Fibre Terms and Conditions *

I accept the Fibre Terms & Conditions Agreement Ver 7 and by doing so also accept any subsequent revisions and/or Versions that may be updated thereafter (via www.kryptonweb.co.za) as the current and applicable Terms and Conditions

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