All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs
Terms and Conditions Highlights:
By completing this form for your order, you agree to the following conditions:
- The above Fibre pricing is dependent on coverage on the Vuma Network -
Vuma Coverage Map and prices advertised are valid for new and migrating customers only; and linked to FNO price changes
- All our connections are uncapped and unthrottled, with no shaping and no FUPs/AUPs
- There is no FTTH Installation Cost on our 12 or 24-month Initial Period terms, however, should the Service be cancelled within the Initial Period you would be liable for an early cancellation fee of R1700 as well as have to return the free-to-use router supplied.
- FTTH installations are subject to a R1000 activation fee payable upfront for a 12-month term
- FTTB Installation Cost is R2800 upfront and includes a business type router
- Once we have received and processed your order, Vuma will call and/or email you to confirm installation of their equipment at your premises and as well as confirm your choice of Internet Service Provider (Krypton Web) at which point it constitutes a binding order with Krypton Web should you choose Krypton Web as your ISP
- Your billing will start on the day we install your router and you are connected to the internet, after Vuma installs their ONT box INSIDE your home. Should you require Vuma to delay installation to a date of your choice, kindly make such arrangements with the Vuma representative when they call/email you to arrange the installation.
- Billing for the internet service is due on the 2nd of the month for that Month. ie. on the 2nd of April for the month of April's internet service. Invoices are emailed between the 25th and 28th of the month prior to the month being billed eg. by the 27th March for April's service.
- Only payment via EFT or Debt Order is accepted (a debit order sign-up link will be sent you on request after installation has occurred) – no cash deposits accepted.
- Should you wish to cancel your order before the ONT has been installed: Kindly ensure that no confirmation is given to Vuma to install the ONT/do not proceed with the ONT installation; as well as email us with you intent of order cancellation and get written confirmation from Krypton Web of order cancellation.
- Double Speed Promo: Order any of our FTTH connections and we will double your speed (to the next speed package) until the 30th November 2022. Valid for orders placed up to 100Mbps.
- Double Speed Promo for Existing Customers: FTTH orders will be subject to a new 12-month term with an early cancellation fee of one months service fee (This early cancellation fee may not supersede any Terms & Conditions and/or Claw-back from your initial Order and may be applied concurrently with existing cancellation fees where applicable)